Training, the Southwest Way
At Southwest, we provide an array of training options to help every Employee gain valuable skills and knowledge. That makes them better Employees and makes Southwest a stronger company.
One of our major training resources is Southwest Airlines University (SWA U). In a state-of-the-art training facility, SWA U offers technical training, and personal and professional development opportunities. It provides a centralized location for Employees to learn in realistic environments and practice on-the-job skills, with everything from a cabin simulator for Flight Attendants to Leadership training for Managers. We also encourage movement around the Company to increase skills and Company knowledge, and look for opportunities to promote from within.
To help Employees better understand the development opportunities that are available to them, in 2016, SWA U launched a new internal website that describes its many personal and professional education programs. We also invested more than $100 million in training, including construction costs for the new Flight Training Center at Headquarters and travel expenses for Employees attending training.