People

Travel Assistance for Patients in Need

At Southwest, our Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Medical Transportation Grant Program (MTGP) provides a perfect example of our Purpose in action.

Through this program, we partner with nonprofit hospitals and medical transportation organizations throughout the country to grant complimentary round-trip airfare to the patients and caregivers who need it most. From the MTGP’s inception in 2007 through 2018, we’ve donated more than 69,000 round-trip tickets (valued at more than $27 million) to patients in need. In 2018 we reached a total of 100 medical facilities across the United States—spanning 41 different cities in 26 states.

Camden is a special example of how impactful this program can be. After a terrible car accident took the lives of his parents and left him with substantial injuries, Camden required specialized care and medical attention. St. Louis’ Ranken Jordan Pediatric Bridge Hospital, an MTGP partner since 2017, provided a perfect place for Camden to recover.

Hospital staff felt that family support was essential to Camden’s progress and recovery. However, Camden’s grandparents and extended family live in Tennessee, several hundred miles from St. Louis. Thanks to Southwest and the MTGP, Camden’s family was able to join him for much of his hospital stay. Today, seven-year-old Camden lives with his family in Tennessee and enjoys spending time with them as he continues his recovery.

We’re honored to have played a role in Camden’s life.

Southwest Airlines' Medical Transportation Grant Program has been an incredible blessing for Camden, his family and many others like Camden here at Ranken Jordan Pediatric Bridge Hospital. Rehabilitation and recovery can be difficult for many reasons. This program helps alleviate the financial burden of travel for our patients and their families that need our innovation services, but do not live close by.
—Brett Moorehouse, MHA, FACHE
President and Chief Executive Officer

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