At Southwest, we are committed to doing the right thing by our People, through our Performance, and in service to our Planet. Our Employees, Customers, Shareholders, suppliers, and community groups all contribute to the many opportunities we see for the future of our Company. We listen to and learn from them, seeking to address their interests in the One Report. Our commitment to being a good global citizen underpins the way we carry out our Purpose—connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.
The 2019 Southwest One Report is a snapshot of our corporate social responsibility (CSR) and environmental, social, and governance (ESG) efforts covering the period of Jan. 1, 2019 to Dec. 31, 2019 (unless otherwise noted). The One Report covers only those business activities for which Southwest generally has complete control or ownership. This report does not include facilities primarily controlled by others, such as airport terminal space, or outsourced or subcontracted facilities.
We use a holistic approach to identify which CSR and ESG indicators to report each year. We continually listen to our Stakeholders’ interests in order to understand what is important to them, and we balance Stakeholder interests with learnings gathered during an industry benchmarking analysis conducted in 2016 and early-2017. In 2019, we continued to report on key topics consistent with our 2018 report.
In 2020, we plan to conduct a thorough topic analysis, which will help us identify our most relevant CSR and ESG topics, based on insights from our Leadership and other key Stakeholders. This analysis will serve as a foundation for development and implementation of our corporate responsibility strategy, ongoing Stakeholder engagement, and refinement of our CSR and ESG disclosures and communications.