Performance

Expanding Our Network

Southwest offers friendly, reliable, and low-cost air travel. Southwest is the leader in 23 of the top 50 U.S. metro areas,4444) Based on data from the Department of Transportation’s (DOT) O&D (Origin and Destination) Survey for the 12 months ending Sept. 30, 2020, based on domestic originating passengers. This data can be accessed via Diio Mi at mi.diio.net.,4545) Metro areas are areas around cities that may include multiple airports. In some cases, the airports within a metro area may serve separate competitive markets. serving all of the top 100 domestic origin and destination pairs, including co-terminal airports.4646) Based on data from the Department of Transportation’s (DOT) O&D (Origin and Destination) Survey for the 12 months ending Sept. 30, 2020, based on domestic originating passengers. This data can be accessed via Diio Mi at mi.diio.net.,4747) Co-terminal: Airports that share a common city or region; for example, Newark, LaGuardia, and JFK are considered co-terminals to one another serving the New York City area.

With a point-to-point network allowing for more direct routing, approximately 72% of our Customers flew nonstop during 2020, compared with approximately 77% in 2019, with the year-over-year decrease due to less capacity and nonstop flights in 2020, all due to the pandemic. As of Dec. 31, 2020, we served 667 nonstop city pairs, compared with 720 as of Dec. 31, 2019, the most of any domestic airline in both years.4848) Based on data from the Department of Transportation’s (DOT) O&D (Origin and Destination) Survey for the 12 months ending Sept. 30, 2020, based on domestic originating passengers. This data can be accessed via Diio Mi at mi.diio.net.

We were excited to add new airports to our route map during 2020, by launching service to six new destinations: Hilo, Hawaii; Cozumel, Mexico; Miami, Fla.; Palm Springs, Calif.; Steamboat Springs, Colo.; and Montrose (Telluride and Crested Butte), Colo. We also have, as of April 27, 2021, opened or announced our intention to commence service in 2021, to 13 additional airports: Chicago O’Hare International Airport; Sarasota Bradenton International Airport; Colorado Springs Municipal Airport; Savannah/Hilton Head International Airport; Houston’s George Bush Intercontinental Airport; Jackson-Medgar Wiley Evers International Airport in Miss.; Santa Barbara Airport in Calif.; Fresno Yosemite International Airport in Calif.; Destin-Fort Walton Beach Airport in Fla.; Myrtle Beach International Airport in S.C.; Bozeman Yellowstone International Airport in Mont.; Eugene Airport in Ore.; and Bellingham International Airport in Wash. As we manage through the pandemic, we are pursuing additional revenue opportunities that utilize idle aircraft and Employees to provide Southwest’s Legendary Customer Service to new, popular destinations. We are leveraging additional airports in or near cities where our Customer base is large, along with adding easier access to popular leisure-oriented destinations from across our domestic-focused, point-to-point network.4949) The 2020 Southwest Airlines One Report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Specific forward-looking statements include, without limitation, statements related to (i) the Company’s environmental sustainability beliefs, plans, and expectations; (ii) the Company’s plans, goals, objectives, and initiatives related to diversity, equity, and inclusion; (iii) the Company’s plans and expectations with respect to Employee training, development, benefits, (including post-retirement benefits) pay, and staffing (including with respect to avoiding furloughs or pay cuts); (iv) the Company’s Vision; (v) the Company’s network plans, expectations, and opportunities, including factors and assumptions underlying the Company’s plans and expectations; (vi) the Company’s initiatives and related goals with respect to global distribution system access and related alliances and capabilities; (vii) the Company’s financial position, outlook, plans, strategies, goals, targets, and projected results of operations; (viii) the Company’s fleet plans and expectations; and (ix) the Company’s initiatives and expectations with respect to fuel efficiency and emissions. These statements involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that could cause actual results to vary materially from those expressed in or indicated by them. Factors include, among others, (i) the extent of the COVID-19 pandemic, including the duration, spread, severity, and any recurrence of the COVID-19 pandemic, including through any new variant strains of the underlying virus; the effectiveness and availability of vaccines; the duration and scope of related government orders and restrictions; the duration and scope of the Company’s actions to address Customer and Employee health concerns; the extent of the impact of the COVID-19 pandemic on overall demand for air travel and the Company’s related business plans and decisions; and any negative impact of the COVID-19 pandemic on the Company’s access to capital; (ii) the impact of fears or actual outbreaks of other diseases, economic conditions, fuel prices, extreme or severe weather and natural disasters, fears of terrorism or war, actions of competitors, consumer perception, and other factors beyond the Company's control, on consumer behavior and the Company's results of operations and business decisions, plans, strategies, and results; (iii) the impact of governmental actions and governmental regulations on the Company’s plans, strategies, and operations; (iv) the Company's dependence on Boeing with respect to the Company's fleet order book and delivery schedule; (v) the Company’s dependence on other third parties for products and services, in particular with respect to global distributions systems and related alliances and capabilities, and the impact on the Company’s operations and results of operations of any third party delays or non-performance; (vi) the Company’s ability to timely and effectively implement, transition, and maintain the necessary information technology systems and infrastructure to support its operations and initiatives; (vii) the impact of labor matters on the Company’s result of operations, business decisions, plans, and strategies; and (viii) other factors, as described in the Company's filings with the Securities and Exchange Commission, including the detailed factors discussed under the heading "Risk Factors" in the Company's Annual Report on Form 10-K for the fiscal year ended Dec. 31, 2020.

View our route search tool for our most current list of destinations at: www.southwest.com/routemap

Explore Additional Stories